Refund Policy
Thank you for shopping at BlueGardenAtelier. We take pride in the quality of the pizzas and other food items we deliver from our location at 122 High Holborn, London, WC1V 6PX, United Kingdom. If you are not entirely satisfied with your purchase, we're here to help.
Returns
Due to the perishable nature of our products, we do not accept returns. However, if you believe that the product you received is not up to the standards we promised, please contact us within 24 hours of your purchase at +44 20 7123 4567 or visit our website at bluegardenatelier.sbs.
Refunds
Once we receive your complaint, we will inspect it and notify you that we have received your request. If your refund request is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Cancellation
If you wish to cancel your order, you may do so within 10 minutes of placing the order by contacting us directly at +44 20 7123 4567. Any cancellation request received after the 10-minute window will not be eligible for a refund or cancellation, as your order would have already been processed.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +44 20 7123 4567.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email through our website bluegardenatelier.sbs and bring your item to: 122 High Holborn, London, WC1V 6PX, United Kingdom.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-returnable Items
Certain items are non-refundable and non-exchangeable, including gift cards and some health and personal care items. These items are listed clearly on our website at bluegardenatelier.sbs.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7123 4567 or through our website at bluegardenatelier.sbs.
Last updated: April 1, 2023